ARCA Pre-Summit Series Highlights: Shifts in Consumer Behaviour & Industry Practice Over the Last 18 Months
Nearly 600 delegates registered to attend our final Pre-Summit Series event for 2021, on 8 October. The theme of Shifts in Consumer Behaviour & Industry Practice Over the Last 18 Months provided an opportunity to step back and take stock of what has been an unpredictable time for us all.
Ashley Fell, McCrindle Director of Advisory presented strategic insights on ‘Understanding and Engaging With the Ever-Changing Consumer,’ looking at generational segmentation and providing details on consumer values and priorities.
After a Q&A with Ashley, ARCA CEO Mike Laing chaired a panel discussion with Productivity Commissioner Catherine De Fontenay, Equifax General Manager, Collections, Advisory & Analytics Kevin James and Latitude Financial Services Senior Customer Insights Manager Filip Misevski.
The panel looked at changes over the last 18 months and considered the questions, ‘what changes are here to stay?’
The recording for this event is only available for two weeks, and access to the recording is included with registration for the ARCA Credit Summit 2021 – so book now to make the most of your ARCA Credit Summit ticket!